Frequently asked questions
We have new H&S measure in place and to get an idea of what steps users will need to take when coming for a class please watch this short H&S video. If you book a future course we would like to reassure you that in the event of another lockdown we would offer rescheduled classes, alternative studio access or a refund. More information on our H&S measures can be found here.
- Do The Kiln Rooms provide a kiln firing service?
Unfortunately not. Our studios are currently running at capacity so it’s not possible for us to fire work which isn’t either made by our members or on a Kiln Rooms course. This website is handy: http://findakiln.co.uk or the Ceramics Co-op in New Cross provide this service and so do a few London based ceramicists.
- Do you sell ceramics?
Not regularly. We only sell member’s work twice a year, during our Christmas Sale and Summer Show weekends. More info.
- I’m looking to commission work, can you help?
We rarely get involved in commissions, however there are a number of makers in all 3 of our studios who do. Check out some of our makers on our ‘Members Page‘, or you can scroll through Instagram and see if there’s someone who could help. The best thing would be to approach the makers yourself, however if you’re having trouble getting in touch with them or have any further questions we’re happy to help.
- Can I visit your studios?
We try to keep our studios closed to the public. This is to give members and those on courses as much peace, privacy and space as possible to work in. We do have a number of events throughout the year (talks, sales, workshops etc) where we welcome people of all ages. If you are interested in joining we are happy to arrange a time when a member of staff can be onsite to show you around. To arrange this please contact us.
- Coronavirus questions
We have a dedicated page on our website which will be kept up to date: Coronavirus update
- How long are the waiting lists?
The current wait time for our evening 12 x week beginners/intermediate courses is around 6 months and 2-3 months for courses held on weekday mornings (more info). The wait time for taster sessions / courses is around 3-6 months (more info).
- Do you sell gift vouchers?
We don’t currently sell vouchers which can be exchanged for classes. We hope to introduce this summer 2021.
- If I miss a class on a course can I catch up another time?
In the event of non-attendance or arriving late to classes it is NOT possible to provide alternative studio time, or for a class to be rescheduled. We run at full capacity so it is not possible to swap classes or use the studio outside of the allotted class times to ‘catch up’. When signing up to a course please check that you can attend as many of the classes as possible. Full T&Cs.
- Who can use the ‘Drop-in’ sessions?
These are just for people who are enrolled on a 12 x week course with us. More info.
- When can I collect my work? More information
- What level do I have to be to join as a member?
We recommend that you feel comfortable and confident working independently. In Bellenden Rd there are technicians who can answer questions but are not there in a teaching capacity. For Bellenden Rd a minimum requirement is to have completed a 12 week course with us or at least 2 x 12 week courses elsewhere. In Copeland Park there is minimal technical support, so the ability to work independently is essential.
- How long is the waiting list for membership?
As it stands the wait time for Bellenden Rd is approximately 10 months and for Copeland Park it’s 4-6 months. This is difficult to judge as it depends when current members leave and how many people on the existing waiting list are still interested in becoming members. To join the list or to make an enquiry please get in touch.
For more information please email: email@example.com