THE KILN ROOMS

Terms & Conditions: Classes

Classes T&Cs are applicable to all our our one-off classes and all courses, including masterclasses 

 Non-attendance: In the event of non-attendance or arriving late to classes, it is not possible to provide alternative studio time, or for a class to be rescheduled. Classes are at fixed times to cover the cost of tuition. We run at full capacity so it is not possible to swap classes or use the studio outside of the allotted class times to ‘catch up’.

Refunds: 20 days or more before the start date of a course or session we can provide a full refund (minus a £5 booking fee). Between 20 and 10 days prior to the start of a course or session we will refund 50% of the total fees paid (minus a £5 booking fee). We provide NO refunds 9 days before the start date of the course or session. Once the course begins there are no refunds.

Transfers:

12 x week courses/ 8 & 10 week throwing courses / 5 week taster courses / masterclasses:   While bookings are fixed with less than 20 days’ notice (as outlined in our refund policy above), it is possible to transfer your booking to a friend or family member before the course start date if you’re no longer able to attend.  In this case, you would arrange payment between yourselves.  Please let us know who will be taking your space and their email address.  Once a course has started, it is not possible to transfer your booking to someone else.

One-off taster sessions transfers:   With 10 days or more notice, we can transfer your booking to an alternative taster session date for you.  9 days or later, the booking will be fixed and only a name transfer will be possible.  

Payment: 

We take bookings through ‘Bookwhen’. If you are uncomfortable about using this platform we can send our bank details for a transfer to be made or can accept cash. All prices on our website include VAT and booking fees.  Any questions regarding this please email info@thekilnrooms.com.

 Clay / glaze / firing costs:  

For Taster sessions / 5 week taster courses: All materials costs are part of the session / course fees, therefore there will be no additional costs.

 12 week courses / 8 & 10 week throwing courses:  In addition to class fees, materials will be charged at £2.50 per 500g of fired pot for the white stoneware clay (e.g, about £1 for a teacup). For porcelain/crank/vulcan clays, these clays cost £10 per 1kg of fired pot.  Pots should be paid for on collection.

Private sessions / hires:  Unless stated otherwise, materials and firing costs are included in the cost of hire.

Masterclasses:  Unless stated otherwise, materials and firing costs are included in the cost of the masterclass.

Collecting work: 

Taster sessions / 5 week taster courses / private hires /masterclasses: You will receive an email informing you when the work is ready for collection (generally 3-4 weeks after a taster session/ private hire /masterclass,  and 2-3 weeks after the final class on a 5 week course). From the date of this email you will have 21 days to collect your work.  If you’re unable to collect within this timeframe, we can extend the collection period by another 2 weeks if specifically asked and/or we can arrange a specific collection date with you.  We cannot guarantee that work won’t be damaged in the kiln or not survive a firing.   5 week taster courses:  If you are unable to attend the final week of the taster course (glazing week) we will glaze your work in transparent glaze for you. 

 12 week courses:  Work made must be taken within 21 days after the final session. Please make arrangements with your teacher.  Any unfinished work at the end of the course block may be cleared out, unless a request is made to keep it.   Any work damaged during the firing process is not the responsibility of The Kiln Rooms and any work remaining in the studio after the above cut off times will be cleared out due to limited storage space. We estimate 2-3 weeks for work to be fired, however work extremely hard to turnaround work in 5-10 days.

 In summer during a heatwave it’s possible that we reduce and stagger firings to keep the studios as temperate and comfortable for users as possible. During these times it’s possible that work is slower to be fired than usual. If/when this happens it will be communicated via email.

12 week courses renewal: 6 weeks into a course everyone enrolled will be asked if they would like to continue once that block comes to an end and will have priority booking on the following course.  It is not possible to share a block of classes with another person.  

Disabilities:  If you have a disability please let us know before you arrive to the first class. We can accommodate many disabilities but it’s good to know in advance so we can make the appropriate preparations to support you fully.

Health & Safety

It is important that everyone respects all Health & Safety regulations, signage, Kiln Rooms staff / members and other Copeland Park residents:

  • The Kiln Rooms cannot be held responsible for any injuries caused through the misuse of the studio or equipment
  • Classes are for over 18s only
  • Please familiarise yourself with our evacuation procedure
  • If you are unsure of anything regarding Health & Safety please ask your teacher or a member of staff
  • The Kiln Rooms are not responsible for any damage caused to work and are not responsible for any work, belongings or money going missing or getting stolen.

We reserve the right to suspend or cancel any person from a course if any of the above points are not respected