Payment
You may either:
-
-
Pay the full amount upfront, or
-
Pay a £500 deposit, with the remaining balance due no later than 3 weeks before the session date.
Payment is usually made via BACS transfer. If you would prefer to pay by credit card, this can be arranged, however an additional processing fee will apply.
Changes to Group Numbers
Group numbers can be adjusted up to 2 days before the session:
-
-
12 people or fewer: we can add or remove 1 person
-
13 people or more: we can add or remove 2–3 people
-
8 people or fewer: the original number booked must remain
We’ll do our best to accommodate and the earlier we are informed of any changes, the better.
Other Amendments
-
Changes to the length of a session can be made up to 3 weeks before the session date. Longer sessions or additional activities will incur extra cost.
-
Minor changes to the itinerary can be made up to 2 days before the session. These should not affect the agreed hire cost.
-
Requests to amend timings or activities should be made as early as possible.
Non-Attendance
If participants do not attend or arrive late, it is not possible to provide alternative studio time or partial/full refunds. Hire sessions run at fixed times to cover tuition, materials and space hire. The studio cannot be used outside the agreed hire time.
Cancellation
Once the full balance has been paid (3 weeks before the session), the booking is fixed and a full refund is not possible. If cancelled with 3 weeks or less notice, the £500 deposit will be retained and the remaining balance refunded.
Rescheduling
Sessions may be rescheduled up to 3 weeks before the booked date, subject to studio availability. With 3 weeks or less notice, a new date may be discussed but cannot be guaranteed. In this case, the cost of the original studio hire and teacher’s fee will be additional to the cost of the rescheduled session.
Materials, Glaze & Firing Costs
All material costs are included in the session fee, unless a supplementary glazing session has been booked. Firing and material costs are based on the number of pieces made by each person (typically 3–4 pieces during longer sessions and 2–3 pieces during shorter workshops). This can be changed if specified in advance when arranging a quote.
Collecting Work
-
You will receive an email when your work is ready for collection, usually 3–4 weeks after your session. From the date of this email, you have 4 weeks to collect your work. Any work remaining after the collection deadline will be thrown out or donated.
-
We always take great care of everyone’s work; however, we cannot guarantee that work won’t be damaged during the firing process. Any work damaged during firing is not the responsibility of The Kiln Rooms.
-
Group delivery can be arranged to one location. We recommend booking an Uber or courier, and we can assist with loading at the studio.
Disabilities
If anyone in the group has a disability, please let us know before the session. We can accommodate many disabilities, but advance notice allows us to prepare properly to support you.
Health & Safety
All participants must respect health and safety rules, signage, staff, members and local residents.
Key points:
-
The Kiln Rooms cannot be held responsible for injuries caused through misuse of the studio or equipment.
-
If you are unsure about any health and safety matter, please ask your teacher or a member of staff.
-
The Kiln Rooms is not responsible for damage to work, or for belongings that are lost or stolen.