Terms & Conditions: Vouchers


Taster sessions are for 18+ only.

From date of purchase, there is a 14 day grace period where a full refund (minus £5 administration fee) will be offered,should you change your mind. After 14 days, the voucher will become non-refundable / non-exchangeable.

Once someone is booked into a session, they have 10 days before the session takes place to move the booking to an alternative date. 9 days or later, the booking will be fixed and only a name transfer will be possible.

Vouchers are transferable before the session date, but please let us know who will be taking part by emailing with their name and email address.

Vouchers are valid up until, and including the expiry date displayed on the booking confirmation. Once this date has passed, the voucher will no longer be valid and the voucher will be non-refundable / non-exchangeable. It is the recipient’s duty to check and book onto a session before their voucher expiry date.

The Kiln Rooms will do everything they can to accommodate session booking preferences, but hold no responsibility if the recipient is unable to attend any scheduled session before the voucher’s expiry date.


In the event of non-attendance or arriving late it is not possible to provide alternative studio time, or for a class to be rescheduled. Classes are at fixed times to cover the cost of tuition.  It is not possible to swap classes or use the studio outside of the allotted class times. Sessions are transferable before the start date – please let us know who will be taking your space and their email address.

Positive Covid result:

In the event of a positive PCR or LF test in the days prior to the taster session you have booked please send an email to info@thekilnrooms.com with the registered test result. We will do our best to find someone to take your space. We will also ask the person who’s tested positive to see if they have a friend who would like to take the space, so that it doesn’t go to waste. In the event of us not being able to find someone to take the space we will be able to transfer the booking to a future date for a £20 admin fee.

Single Use:

Each voucher has a unique booking reference code and is only valid for use once.

Clay / glaze / firing costs:

Taster sessions: All material costs are part of the session fees, therefore there will be no additional costs.

Collecting work:

You will receive an email informing you when the work is ready for collection, generally 3-4 weeks after your taster session. From the date of this email you will have 3-4 weeks to collect your work. We cannot guarantee that work won’t be damaged in the kiln or not survive a firing.

Any work damaged during the firing process is not the responsibility of The Kiln Rooms and any work remaining in the studio after the above cut off times will be thrown out


If you have a disability please let us know before you arrive to the first class.

Health & Safety

It is important that everyone respects all Health & Safety regulations, signage, Kiln Rooms staff / members and local residents. Main points

  • The Kiln Rooms cannot be held responsible for any injuries caused through the misuse of the studio or equipment
  • Classes are for over 18s only
  • Please familiarise yourself with our evacuation procedure
  • If you are unsure of anything regarding Health & Safety please ask your teacher or a member of staff
  • The Kiln Rooms are not responsible for any damage caused to work and are not responsible for any work, belongings or money going missing or getting stolen.

We reserve the right to suspend or cancel any person from a course if any of the above points are not respected