In the event of non-attendance or arriving late to classes it is not possible to provide alternative studio time, or for a class to be rescheduled. Classes are at fixed times to cover the cost of tuition. We run at full capacity so it is not possible to swap classes or use the studio outside of the allotted class times to ‘catch up’.
We take bookings through Go Cardless. When booking you’ll be sent a link in an email and will be asked to provide your billing address, account number and sort code, you will then receive an email from Go Cardless confirming that the payment is in process (and will take about 5 working days). This link will have an expiry date, so if you don’t make he payment before this date the space will no longer be reserved and we could offer this to someone else. If you are uncomfortable about using Go Cardless we are happy to send our bank details for a transfer to be made. All prices on our website include VAT and booking fees. Any questions regarding this please get in touch.
Courses and classes are transferable before the start date but it is not possible to share a block of classes with another person.
20 days or more before the start date of a course or session we can provide a full refund (minus a £5 booking fee). Between 20 and 10 days prior to the start of a course or session we will refund 50% of the total fees paid (minus a £5 booking fee). We provide NO refunds 9 days before the start date of the course or session. Once the course begins there are no refunds.
Clay / glaze / firing costs:
Taster sessions / courses: All materials costs are part of the session / course fees, therefore there will be no additional costs.
12 week courses: addition to class fees materials will be charged at £2.50 per 500g of fired pot (e.g, about £1 for a teacup). Pots should be paid for on collection (cash only).
Private sessions / hires: Unless stated otherwise materials and firing costs are included in the cost of hire. We fire between 2-4 pieces per person which will be ready to collect from the studio approximately 3 weeks after the session.
Taster sessions / courses: You will receive an email informing you when the work is ready for collection (generally 3 weeks after a taster session and 2 weeks after the final class on a 4 week course). From the date of this email you will have 14 days to collect your work. We cannot guarantee that work won’t be damaged in the kiln or not survive a firing.
12 week courses: Work made must be taken within 21 days after the final session. Please make arrangements with your teacher. Any unfinished work at the end of the block may be thrown out, unless a request is made to keep it.
Any work damaged during the firing process is not the responsibility of The Kiln Rooms and any work remaining in the studio after the above cut off times will be thrown out
12 week courses renewal:
5-6 weeks through a course everyone enrolled will be asked if they would like to continue once that block comes to an end and will have priority booking on the following course.
If you have a disability please let us know before you arrive to the first class. We can accommodate pretty much any disability but it’s always good to know in advance so that we can be fully prepared.
Health & Safety
It is important that everyone respects all Health & Safety regulations, signage, Kiln Rooms staff / members and other Copeland Park residents. Main points
We reserve the right to suspend or cancel any person from a course if any of the above points are not respected